FAQs, Policies and Other Helpful Information

• All orders must be submitted via our website at: orders.printswell.com
• Orders cannot be placed through phone or email.

$2.32 will automatically be added to each new invoice. This per order charge covers handling, accounting costs (including internal paperwork, generating statements and posting payments).

• For most stationery items, there is a required minimum quantity of 10 and the items must be ordered in multiples of 5.
• For Foil stamped cards and smaller items (like business cards) the minimum will be 25 and the multiples will be 5.
• Sticker quantities are set to how they fit on a press sheet.
• Items such as notepads, bag tags, bookmarks, and placemats can be ordered individually.

If you have any questions regarding your order, please email fulfillment@printswell.com or call 205-588-4171 to speak with a representative. Please have the order number ready so that we can help you quickly and efficiently with any concerns you may have.

• Standard orders are typically shipped within 2-3 business days.
• During the Christmas season, please allow for 1-2 additional business days.
• Foil Stamping turnaround is 5-7 business days. To reorder using an existing die, turnaround is 3-4 business days.
•  Double thick items and envelope liner assembly can add 1-2 additional business days.

• Rush orders containing up to 5 unique printed items will be accepted until 11:59 PM eastern time.
• Rush up to 2 unique items for $25 and 3 to 5 unique items for $45.
• Rush rates will be increased to $45 and $85 during November and December due to holiday volume. The turnaround time is 2 business days for a Rush order placed during this time of year.
• Rush production is available for all digitally printed fulfillment items; however, any custom item that is rushed could potentially result in a delay in production time.
• Rush production is not available for foil stamped or double thick products.
• Rush production does not affect the selected shipping method.

• All products are packaged in resealable cellophane bags. Packaging upgrades are available on select products.
• Upgrade to white gift box packaging for $0.92 per 50 items
• Upgrade to premium presentation white box packaging with a clear acetate top and clear band for $1.16 per 50 items.
• Double thick cards may require additional packaging due to the density of the paper. Please advise that extra boxes may be added to your order as needed.

View our packaging options here!

PrintsWell Fulfillment offers branded packaging for all Fulfillment customers. To help grow your brand recognition, we can customize our packaging with your branding stickers or drop-in cards. We allow up to two stickers and two drop-in cards. We allow up to two stickers and two drop-in cards.

You will receive an emailed invoice once your order is shipped. Emailed invoices do not require any action, they are just for your records. These invoices are automatically billed after the the order ships on a weekly basis, through the Accounting Department at PrintsWell.

Color matching is not a service offered through PrintsWell Fulfillment.

PrintsWell does not have a formal option to order a proof. An alternative method used by customers to produce hardcopy proof is the 11×17 Flat Card option. The 11×17 option allows you to order a single sheet that arrives to you unfinished and uncut. Using the 11×17 file size allows for multiple pieces of a suite to be printed on one single sheet, solving the issue of meeting quantity minimums of multiple pieces to see a printed sample.

Download the Placing a Sample or Proof Order PDF here. 

Changes made to an order after it has been processed (i.e. shipping method, quantity, adding or changing items) can be done at the rate of $5 per change. Orders cannot be adjusted if they have already been sent to print. Making changes to your order resets the ship date based on when the change is received.

• If an order has not been printed, there will not be a fee to cancel the order.
• If an order has been printed, you will be responsible for the cost of all printed items and service charges. Reusable items such as blank envelopes and premium boxes will be removed from your invoice.

• The replacement items will typically ship within 1-2 business day using the same shipping method selected on the original order.
• You may elect to pay the difference for expedited shipping.
• We must be notified about PrintsWell errors within 30 days of delivery date.

It is not necessary to contact PrintsWell regarding non-PrintsWell errors or reorders. Please submit your reprint as a new order.

PrintsWell reserves the right to refuse to print any artwork submitted that violates copyright or trademark laws, as well as any artwork that may contain material that could be considered offensive.

• A $25 charge per file will apply to custom flat products, a $45 charge per file will apply to custom scored products. This charge is built into the cost of the product.

All files submitted through PrintsWell must be print ready when ordered. We do not adjust size, check for color discrepancies, typeset, align, outline fonts, or change your files in any way. We also do not offer any paid services for adjusting files through Fulfillment. If there are any concerns about file submission or requirements, you can always refer to our File Setup Guides and Templates, contact us at fulfillment@printswell.com or give us a call at 205-588-4171.

• All envelopes that are printed with PrintsWell are printed on an envelope printing machine – they are not printed on our Digital Presses. Due to the cards and envelopes being printed on separate pieces of machinery, we can not guarantee an exact match between cards and envelopes.
• Artwork cannot bleed/touch the edge of the envelope.
• Large/heavy areas of coverage are not recommended.
• Texture of envelopes may show through printing on heavily textured envelopes such as Cotton or Eggshell.